Payments

Covers queries regarding payments done through BillDesk Neo – Full Redirect, Ace – SDK, CX+ – Deep API, Platforms, Plugins, and more.

Payments

Q. What is the status of my payment?

A. Once you have successfully completed a transaction, you will receive a confirmation email/ SMS with the transaction reference number. However, for status of payment update at the merchant, we would request you to contact the merchant directly.

Q. I have done duplicate transactions. How can I get a refund for one transaction?

A. We request you to contact the merchant with the transaction details for a refund. In case of any additional support, you may please post your query here.

Q. I want to cancel the transaction. How can I do it?

A. We request you to contact the merchant for queries regarding transaction cancellation or refund. Please visit the merchant website for refund, or cancellation policy.

Q. I cancelled a transaction, but I have not received the refund.

A. Once you have cancelled a transaction, a refund should be initiated by the merchant. You will receive the credit in your account within 5-7 working days from the date of refund. In case of non-receipt of credit, we request you to contact the merchant with the transaction details.

Q. I have not received my refund.

A. Once a refund is initiated, you should get the credit in your bank account within 5-7 business days, failing which you can raise a query here.

Q. I made a payment for my credit card, but it has not yet been credited.

A. It is advisable to remit credit card payment 3-4 days prior to the payment due date so that the payment is credited within the payment due date.

For transaction status and disputes, get help.

Q. I made a payment for my credit card, but my browser has shown an error, is the payment done?

A. You will receive payment confirmation email/ SMS with the transaction reference number of the debit amount from the bank for the payment done. To confirm the status of payment, we request you to contact your merchant.

Q. What does the 'Do Not Honor' response mean?

A. In general, this means the customer's card issuing bank (or the acquirer) has declined the transaction. For example, if the CVV is incorrect or the card cannot be used for online transactions. The cardholder should contact their issuing bank to understand what has happened.

Q. I am getting card decline errors. What does it mean?

A. A card transaction may be declined due to various reasons. This table explains each decline reason and the action items you can take to resolve it.

Q. I am getting UPI payment errors. What does it mean?

A. An UPI transaction may be declined due to various reasons. This table explains each decline reason and the action items you can take to resolve it.